Refund & Cancellation Policy
Last updated: 12 November 2026
This policy applies to purchases made by tutors on TutorConnect India (operated by TutorConnect India). Students and parents use the platform free of charge and make no payments to us. Fees for tuition are agreed and paid directly between the student and the tutor; TutorConnect India is not a party to those payments and cannot refund them.
What we sell
- Lead credit packs — Starter (₹299 for 20 credits), Professional (₹999 for 100 credits), Premium (₹2,499 for 500 credits). Credits are used to unlock the contact details of students who have posted a tuition requirement.
- Subscription plans — Pro (₹499 for 30 days), Premium (₹999 for 30 days). Plans are prepaid for 30 days and do not renew automatically.
All prices are in Indian Rupees and are inclusive of applicable taxes unless stated otherwise at checkout. These are digital services delivered instantly to your account; nothing is shipped.
Cancellation
- Subscription plans do not auto-renew, so there is nothing to cancel — your plan simply ends after 30 days unless you buy it again.
- You can stop using the platform or delete your account at any time by writing to kumarprabhat707@gmail.com.
Refunds on credit packs
- Unused packs: if you have not used any credits from a pack, you may request a full refund within 7 days of purchase.
- Partially used packs: credits already spent on unlocked leads are not refundable. Unused credits never expire and remain in your wallet.
- Invalid leads: if an unlocked lead is fake, a duplicate, or the phone number is unreachable, report it within 7 days of unlocking. If our team confirms it, the credits are returned to your wallet. Leads marked as spam by our team are refunded automatically to every tutor who unlocked them. Each lead is unlocked by at most 5 tutors.
- We do not guarantee that a student will hire you after you unlock their lead; a student choosing another tutor is not grounds for a refund.
Refunds on subscription plans
- You may request a full refund within 48 hours of purchase if you have not used any plan benefit (bonus credits unspent).
- After 48 hours, or once bonus credits have been used, plan fees are non-refundable for the current 30-day period.
- If your profile is suspended for violating our Terms of Service, fees for the current period are not refunded.
Failed or duplicate payments
If money was debited but credits or a plan were not added to your account, or you were charged twice, contact us with your Razorpay payment ID. Verified duplicate or failed charges are refunded in full.
How to request a refund
Email kumarprabhat707@gmail.com from your registered email with your payment ID and reason, or use our contact page. We respond within 2 business days.
Approved refunds are issued to the original payment method through Razorpay and usually reflect within 5–7 business days, depending on your bank or UPI provider.
Contact
TutorConnect India
Your registered business address, City, State, PIN
Email: kumarprabhat707@gmail.com · Phone: +91-00000-00000